Terms and Conditions

Hearty Grow Co – Terms of Service

By placing an order on our website, you agree to the following terms and conditions.

1. Orders and Payments

All orders are subject to stock availability and successful payment confirmation. We reserve the right to cancel an order if a product is unavailable or a payment cannot be verified. Any payment received for a cancelled order will be refunded.

2. Refunds and Returns

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible with your order details and supporting photographs where applicable. Returns, exchanges, and refunds will be handled in accordance with applicable South African consumer protection laws. Certain exclusions may apply where permitted by law.

3. Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation. Where a cancellation is approved, refunds will be processed to the original payment method, subject to applicable payment provider processing times and legal requirements.

4. Delivery Policy

We aim to dispatch orders within the estimated processing time displayed at checkout. Delivery times are estimates and may vary depending on the courier, delivery location, and circumstances beyond our control. Customers are responsible for providing accurate delivery information. Any delivery delays will be communicated where reasonably possible.

5. Contact Us

For assistance with orders, returns, refunds, cancellations, or delivery enquiries, please contact Hearty Grow Co through the contact details provided on our website.

6. General

Hearty Grow Co reserves the right to update these terms when necessary. Any changes will be published on this website. Nothing in these terms limits any consumer rights that cannot legally be excluded under South African law.